Experience: 2-4 years in software implementation or support
Location: Jabalpur, Pune, Nashik, Sangamner

Basic Skills: Handson exp on supporting CRM or ERP application
Advantage – Worked as Data Entry Operator
Hardware/Printer support knowledge
MS Word, Excel (Office)
Communication Skills – Excellent (Written/Oral)

Email communication
Skype, Zoom, WhatsApp calling and conferencing
Escalates the issue to business or development teams if too severe to address

Problem Solving
Basic Computer support (Operating System support, Google Drive)
Resolves technical questions regarding the use of and troubleshooting of the digital solution.
Ticket management basics (open ticket, update ticket info, Close ticket)
Finds the root cause of an application malfunction and develops action plans (patch application, configuration changes, work-around) and assist customer in test and implementation to address the issue.
Identifies potential issues: foresight to anticipate and address potential issues before they become issues.

Mobile app / Tab – app updates
System/Application Setup
Performs the setup and debugging during the launch period.
Manages the changes, migrations and back-ups.

Presentation Skills
Ability to demo application features

Apply now: Send your updated profile immediately to apply@upsidecloudtechnologies.com